Refund policy
Refunds & Returns Policy
Returns & Exchanges
As each print is made to order, we are unable to accept returns or exchanges unless an item arrives damaged, faulty, or incorrect.
If there is an issue with your order, please contact us within 7 days of delivery with your order number and photographs of the issue, and we will be happy to assist.
Personalised items are non-returnable unless faulty or damaged.
To request support with an order, please contact:
Damaged or Incorrect Orders
In the unlikely event your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery with:
- Your order number
- Clear photographs of the issue
We will work to resolve the issue as quickly as possible.
Refunds
If a refund is approved, it will be processed to your original payment method within 10 business days.
Please note that banks and payment providers may take additional time to process the refund once issued.
If more than 15 business days have passed since your refund was approved, please contact us at:
Non-Returnable Items
The following items are non-returnable unless faulty or damaged:
- Personalised prints
- Custom-made items
- Sale items
- Gift cards
Contact
If you have any questions regarding your order, shipping, or delivery times, please contact: