Privacy Policy

This Privacy Policy describes how Violet’s Print House collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using this website, you agree to the practices outlined below.

Information We Collect

When you place an order, contact us, or sign up to our newsletter, we may collect personal information including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details and purchase history

We may also collect certain technical information automatically when you browse the website, including device information, browser type, IP address, and website usage data through cookies and analytics tools.

How We Use Your Information

Your information is used to:

  • Process and fulfil your orders
  • Provide customer support
  • Communicate with you regarding your purchase
  • Send order confirmations and delivery updates
  • Improve our website and customer experience
  • Send occasional marketing emails if you have subscribed to our mailing list

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Order Fulfilment & Third-Party Services

To fulfil orders efficiently, we work with trusted third-party production, framing, payment, and delivery partners both within the UK and internationally.

Depending on your location and order type, your order may be produced or fulfilled through carefully selected print and framing partners located in the UK, Europe, the United States, or Australia.

These partners only receive the information necessary to process and deliver your order securely.

We also use trusted third-party platforms and services including Shopify, payment providers, shipping carriers, and email marketing platforms to operate our business.

Payments

Payments are securely processed through Shopify and its authorised payment providers. We do not store or have access to your full payment card details.

Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience, understand website traffic, and support marketing activity.

We may use services such as:

  • Shopify Analytics
  • Google Analytics
  • Meta/Facebook Pixel

These tools help us understand how visitors use our website and improve the overall customer experience.

You can manage cookie preferences through your browser settings.

Email Marketing

If you subscribe to our newsletter, we may occasionally send you updates about new collections, promotions, studio news, and product launches.

You can unsubscribe at any time by clicking the unsubscribe link included in any marketing email.

Data Retention

We retain your information only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and maintain business records.

Your Rights

Under UK GDPR and applicable privacy laws, you have the right to:

  • Request access to the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request restriction or objection to certain processing activities

To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information and use secure systems and trusted providers to help safeguard your data.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

info@violetsprinthouse.com