Frequently asked questions
Incorrect/ Damaged Goods
In the unlikely event that your order arrives faulty or damaged, or is not the item you ordered please contact email@example.com attaching a photo of the problem and we will get back to you ASAP with a solution.
My order hasn't arrived
In the unlikely event that your order doesn't arrive within the specified time frame please contact me at firstname.lastname@example.org. Please note that we cannot re-send orders until they are officially declared lost under Royal Mail guidelines (10 working days)
What is the cut off time of placing an order for next day delivery?
Orders must be placed before 1pm Monday to Thursday selecting the next day delivery service for orders to arrive the next working day. Orders placed after 1pm slecting the next day delivery service will be shipped the following business day (Monday-Friday) for next day delivery.
Custom Fees/ Import Taxes
Buyers are responible for any custom fees and import taxes which may be incurred.